As a single mother, Luz F. believed that finding the perfect home for herself and her three children wouldn’t be easy. She was in search of the perfect 3-4 bedroom, single-family home in Sciota, PA. Before finding DLP Realty, Luz was actually working with an agent at another real estate company. When she was introduced to DLP, she was thrilled by the high-grade customer experience she received from Carmelo Carrasco, Property Manager at DLP Real Estate Management. Carrasco was always available and maintained an open line of communication through phone calls, emails, and text messages.
“I received so much help from Carmelo Carrasco. He was a wonderful agent who was nothing but kind, warm, and patient with me. He helped settle my family into a gorgeous house and is always willing to help me out at a second’s notice. Carmelo answers all of my e-mails and calls and helps–without a single complaint. So professional! Five stars to Carmelo Carrasco and DLP,” expressed Luz.
Throughout the home rentership process, Luz conveyed various concerns regarding leasing a home. Carmelo was more than happy to provide her with a sense of reassurance and catered to her needs. Carmelo explained DLP Realty’s online portal, where Luz can submit service requests as needed and even pay her monthly rent. After completing her lease agreement, Luz wanted to add her adult son onto the lease. Without hesitation, Carmelo eagerly extended a simple application to accommodate him.
With the guidance of Carmelo, Luz painlessly found her ideal home, one with a two-car garage and new interior renovations.